Australia On Line's Financial Hardship Policy
We want to work with you if you are having trouble paying your bill.
The best thing to do is to contact us early so we can discuss the issue with you and work on solutions.
You can call us on 03 8330 4900, or 1300 650 661 on business days from 9am to 5pm Melbourne time or email email@example.com.
Our full financial hardship policy is described here